Alice Catron was recently promoted to director of customer success and operational analytics at Blue Cross and Blue Shield of Kansas. Catron began her career at BCBSKS in August 2008 as a customer experience representative. In 2011, she began a leadership journey that continued to grow and expand across various areas of the customer service department. Catron's latest role is a new position at BCBSKS and was created to champion the company’s dedication to putting people first. In her new role, Catron will work to uncover ways BCBSKS may create a better experience for its members. Catron is a Kansas native, born in Topeka. She currently lives in Rossville with her husband and their children.
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